Visitor Guidelines

When visiting the 9/11 Memorial, it's essential to follow the Visitor Guidelines to ensure everyone's safety and a respectful environment. The rules prohibit various items, including alcohol, animals (except service animals), demonstrations, glass bottles, littering, paint, outside food and drinks, recreational wheeled vehicles, smoking, soliciting or leafleting, third-party commercial activities, and weapons and explosives. Additionally, visitors cannot bring baggage larger than 19 inches by 17 inches by 8 inches deep onto the Memorial. These guidelines are in place to make sure that the Memorial remains a peaceful and meaningful place for all visitors to reflect and pay their respects.

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To ensure the safety of all visitors, the 9/11 Memorial Museum conducts security screening for all guests. This process includes passing through magnetometers, with alternative screening methods such as hand-wanding also available. To expedite the process, visitors are advised to limit the amount of items they bring with them to the 911 museum. These measures are in place to provide a secure and peaceful environment for all guests to reflect and pay their respects.

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The 9/11 Memorial & Museum is a sacred place that honors the memory of the victims of the 9/11 attacks. As a way of continuing the tradition of solidarity and compassion that emerged in the aftermath of the tragedy, the Museum welcomes visitors to place items of tribute at designated locations around the Memorial pools, parapets, and stone monoliths of the Memorial Glade. However, in order to maintain the integrity and safety of the Memorial site, there are specific Visitor Guidelines that must be followed. Tribute items must be no larger than 19 inches by 17 inches by 8 inches, and any items exceeding these size limitations will not be allowed onto the Memorial. Additionally, perishable items will be collected and discarded on a daily basis, while nonperishable items will be reviewed and retained at the discretion of the 9/11 Memorial & Museum curatorial staff. It's important to remember that the 9/11 Memorial & Museum is a place of remembrance and respect, and visitors are expected to behave accordingly. While placing tribute items at the Memorial is a heartfelt and meaningful gesture, visitors should be mindful of the solemnity of the space and avoid any actions that may detract from the experience of others.

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If you're planning a visit to the 9/11 Memorial, it's important to be aware of the Visitor Guidelines regarding photography. Personal photography is allowed throughout the memorial, so you can capture your own memories of this important site. However, it's important to remember that photography is only permitted for private, noncommercial use in the 9/11 Memorial Museum. This means that if you're planning on taking photographs for commercial or advertising purposes, you will need to seek authorization from the 9/11 Memorial & Museum Communications Department. It's worth noting that professional photography is not allowed, unless you have been granted permission from the Communications Department. This includes the use of professional photographic equipment, such as tripods and lighting equipment. While it may be tempting to take your photography to the next level, it's important to respect the Visitor Guidelines and the solemnity of the site. Ultimately, the Visitor Guidelines are in place to ensure that all visitors have a respectful and meaningful experience at the 9/11 Memorial. By following these guidelines, you can help to preserve the site for future generations and pay tribute to the lives that were lost on that tragic day.

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When visiting the Memorial Museum's Exhibition Spaces, it is important to observe the Visitor Guidelines. To ensure a respectful and solemn environment, cellular phones should be silenced and not used for calls. However, visitors can make phone calls from designated areas such as the Concourse Lobby level and Museum Pavilion's auditorium level. For those using smartphones for audio information, it is important to keep the device silent or use personal headphones. By adhering to these guidelines, visitors can pay their respects to those memorialized in the Exhibition Spaces while enjoying a peaceful and respectful environment.

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As per the Visitor Guidelines, it is important to note that animals and pets are strictly prohibited on the premises of 9/11 Memorial & Museum, unless they are service animals. This policy ensures the safety and respect for the memorial grounds, and to maintain a peaceful and dignified atmosphere for all visitors. So, if you plan to visit the 9/11 Memorial & Museum, kindly leave your pets at home, and bring only certified service animals.

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To ensure a smooth and organized visit to the 9/11 Memorial & Museum, it is required for groups of 20 or more individuals to appoint a "group leader". The group leader is responsible for purchasing tickets and making reservations in advance, following proper check-in procedures, and maintaining control over the behavior of group members while on the premises. The group leader also acts as the main point of contact between the group and the museum staff during the visit. This policy is put in place to guarantee a safe and respectful environment for all visitors and to allow the museum staff to provide the best possible experience for everyone. So, if you plan to visit the 9/11 Memorial & Museum with a large group, kindly designate a responsible group leader to ensure a successful and enjoyable visit.

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When visiting the 9/11 Memorial Museum, it's important to be aware of the 9/11 Visitor Guidelines. One guideline to note is that the public restrooms inside the museum are intended for ticketed patrons only. However, in rare circumstances, non-ticketed visitors may be granted access to the restroom area at the sole discretion of 9/11 Memorial & Museum Security Staff. If granted access, non-ticketed guests must enter through the Memorial Museum public entrance on the north side of the Museum Pavilion, pass through security screening, and be escorted at all times by the security staff to and from the restroom area. This policy is in place to maintain the security and dignity of the museum grounds, and to ensure that all guests have a respectful and positive experience during their visit.

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Memorial Museum

For those planning a visit to the 9/11 Memorial & Museum, it's important to note that musical instruments are not permitted inside the museum, unless authorized by the 9/11 Memorial & Museum Communications or External Affairs Department. This policy has been put in place to ensure the respectful and solemn atmosphere of the museum, and to avoid any disturbance to other visitors. It's also important to note that the Memorial Museum's coat checks are not equipped to store musical instruments, so visitors are advised not to bring them at all. We appreciate your cooperation in adhering to these guidelines and thank you for helping us maintain the dignity of this important memorial.

Memorial Plaza

If you're planning to visit the 9/11 Memorial Plaza and want to carry a musical instrument with you, make sure to read the guidelines carefully. Visitors are allowed to bring musical instruments as part of their personal belongings, but they cannot be used unless you have the proper permit. This policy ensures that the peaceful atmosphere of the Memorial Plaza is maintained, and respects the solemnity of the site. So, if you're looking to perform with your instrument, make sure to obtain a permit in advance. But, if you simply want to bring your instrument as a personal item, you are welcome to do so without a permit.

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